Your role at ScrapeAtlas
Be a knowledgeable point of contact for people building with ScrapeAtlas. You’ll investigate questions, explain product behavior and give engineering enough context to resolve issues that need a code change.
What you’ll work on
- Handle email questions about API keys, credits, billing and endpoint usage.
- Reproduce reported problems using documentation, HTTP responses and safe diagnostic information.
- Explain solutions clearly and set accurate expectations when an issue is still being investigated.
- Prepare useful engineering handoffs and improve help content when questions recur.
What you’ll bring
- Customer support experience with software, ideally APIs or developer products.
- Comfort reading JSON, HTTP status codes and API documentation.
- Patient, precise written English and good follow-through on unresolved questions.
Familiarity with usage-based billing is helpful. Availability overlapping US or European working hours is preferred.
How to apply
Share your CV or profile and relevant support experience. You may include a sample reply with all customer and confidential information removed.
Email viktor@scrapeatlas.com with “Customer Support Agent application” as the subject. Include your location, time zone and availability.
Apply by email